You stated that you are a "Private Label Company", what does that mean? PRIVATE LABEL simply means that we prepare the products, but you must place your own labels on the bottles and jars. In other words, the products are shipped to you naked -- i.e. WITHOUT A LABEL, and you place your own label on the product -- as if you prepared the products yourself. Thus, we are "privately" preparing products on your behalf.
Can you label the products for me? NO. We are merely the hands that create the products. You must create and apply your own labels on the products. That is what "private labeling" is -- you put your own labels on the bottles/jars.
Do you have a minimum order policy? Although Private Label Bath & Body, LLC. is exclusively a wholesale site, we do NOT have a minimum order policy. The entire premise of our company rests upon enabling emerging bath & body entrepreneurs and boutique day spas the opportunity to carry affordably priced, freshly prepared spa products. Thus, you may order as much or as little as you want.
How do I make my purchase? ALL orders a placed through our website. You simply select the product you want and make your purchase. ALL orders must be purchased prior to order preparation.
What are your lead times orders? ALL orders are usually shipped in 7 business days, during regular times. During peak times, such as the holiday season -- which begins September 1st of each year, lead times are 12 to 14 business days. Please note that business days do not include weekends or holidays. Moreover, when counting your days until shipment, please begin counting the day after your order is placed, do NOT count the day the order is placed -- as we take 24 hours to sort all of our orders and assign them to the proper teams in our various departments..
What do I do if I am in a hurry, and I need to RUSH my order? If you need an order before the regular shipment schedule, please request RUSH status and then pay the RUSH order fee. When we place a RUSH on your order, there will be a $150 charge. Rush orders are shipped in 2 - 5 business days during moderate times and 7 business days during the holiday rush. Please note that "business days" Saturdays, Sundays and all major holidays. If you do NOT pay the RUSH order fee, your order will NOT be rushed. There will also be a fee for expedited postage. The cost of expedited shipping will vary, based upon if you select USPS, UPS or FedEx. We will check for the best shipping rates and then give you a quote and you can decide which courier you prefer.
Can I place a RUSH order any time I need it? No, unfortunately there are times when we cannot accept RUSH orders. Please note that due to extremely high volumes we do NOT accept RUSH ORDERS from October 1st through January 5th, of any calendar year. We therefore ask you to plan your purchases, in advance, to avoid any need for product -- as we are not able to accept RUSH ORDERS during this time (October 1st through March 30th), under any circumstances.
What forms of payment will PayPal accept? Private Label Bath & Body, LLC. is proud to be a PayPal verified company. As such, we proudly accept Visa, Discover, MasterCard, Diner’s Club and American Express. We do NOT accept payments using a Personal Check or Money Order; nor do we accept any form of a Net 30-Day Term. ALL PURCHASES ARE PAID PRIOR TO MAKING YOUR ORDER.
Do you charge a Sales Tax? YES, for Michigan residents only. By law, since we are conducting business within the state of Michigan, ALL orders placed in Michigan will be assessed a 6% Sales Tax. Thus, if you are not in Michigan, you will NOT be assessed the 6% Sales Tax.
Why do you use PayPal? PayPal has become the gold standard in internet purchases, as it provides seamless service and technology for both international and domestic purchases. PayPal provides 100% secure credit card transactions through an encryption technology. We are therefore able to keep your personal information safe. All your ordering information, which includes your name, address, and credit card number are encrypted using a secure server system -- for maximum protection. Thus, your credit card and billing information cannot be read as it travels through our system. Therefore, you may shop with confidence – knowing that the credit card information you provide has been shielded from interception by an unauthorized user. Lastly, since we use PayPal to accept your payment, we do not ever become privy to your credit card information. That being factual, we neither come in contact with, nor do we store your credit card information in our records – for any reason.
What if I want you to prepare a product that is not offered in your website. Do you have the means by which to do this? YES. Our talented team is often hired to prepare bespoke treatments, i.e. custom made products. There is a $500 minimum to create the recipe and make it exclusively for you. No other fees are imposed beyond that. We just ask you what products and ingredients you would like, and our staff will take it from there.
What is considered a BESPOKE service? Bespoke services are the creation of unique products. These would include anything beyond what we normally offer. Luckily for you, we offer an extensive menu of items, and we also offer our Blending Bar web boutique (www.SpaProductsWholesale.com), where you can add ANY scent to any product, with the exception of our African Black Soap products, which are imported from Ghana, West Africa.
However, in the event that you want to add or blend multiple scents or ingredients to a product, or you want an entirely unique product, this would be considered a BESPOKE service. Why? Because the mixing and blending of multiple scents, and/or ingredients is -- essentially -- the creation of a new product. This process takes considerable time, expertise and testing. This is time that we expend to offer you the best end-product, and we have to pay our employees to offer those services. It is also expensive to add additional ingredients. Thus, we must pass that cost along to the customer.
Moreover, a BESPOKE fee is to be paid for each product that you would like to be altered to your specifications. This is owing to the fact that for every alteration, we must create a new recipe to get an identical product. If you cannot afford to pay for our bespoke services, we have some wonderful products that have already been tested until perfect. This is what we recommend for new entrepreneurs, who are on a strict budget.
IMPORTANT BESPOKE NOTICE: In our many years of experience, we have seen where customers request additional scents, additional ingredients, etc. Yet, they do NOT pay us to prepare a "BESPOKE PRODUCT." In this case, if you fail to have us create a new product recipe, we will add ingredients, if available. However, the products will NOT be the same every time. In order to get an identical product each and every time, we will need to create a new recipe and test it until perfect. In the event that you avoid this step, you will NOT have an identical product each time. WHY? Because it is NOT possible to create an identical product each time, without the creation of a recipe. Measurements are different, and products must be tested until perfect. Therefore, if the BESPOKE fee is not paid, we will merely add your ingredients, as specified. Development of an EXACT recipe takes time and testing. You MUST therefore pay for our BESPOKE services, to get an identical product each time.
With your blending bar format, does this mean that I can request the products in a specific way, to make them unique to my own brand? YES, you may -- within reason. For example, we carry a large number of scents. You may therefore request a product in a scent that is not be listed on our website and we will still be able to prepare it for you -- at no extra charge. You may also request your products in a specific color and we will try to prepare it to your specifications.
However, in the event that you want to add or blend multiple scents or ingredients to a product, or you want an entirely unique product, this would be considered a BESPOKE service. Why? Because the mixing and blending of multiple scents, and/or ingredients is -- essentially -- the creation of a new product. This process takes considerable time, expertise and testing. This is time that we expend to offer you the best end-product, and we have to pay our employees to offer those services. It is also expensive to add additional ingredients. Thus, we must pass that cost along to the customer.
We make every effort to meet color requests for our Lip Scrubs, Body Scrubs, Butter and Lotions, However, if the color requested differs from the natural color of the product, we will make every effort to meet your request. If the request is not feasible, as it would alter the natural flavor or scent of the requested product, we will ALWAYS revert to the color given by Mother Nature -- i.e. the Orange Lip Scrub, Body Scrub, etc. will be orange in color, Watermelon will be red, Lemon will be lemon, and so on. In other words, if your request alters the end product, because we will have to add something that will change the overall flavor or scent of a particular product, we will automatically revert to the wisdom of Nature -- and provide the product in the natural color, instead of your requested color. If no color is requested, we will revert to the color given by Mother Nature, without exception. To avoid errors in order placements, please keep this in mind when placing your order.
Do your products cure skin conditions or diseases of any kind? NO! We at Private Label Bath & Body, LLC. are NOT medical doctors, nor do we claim to be! We are a spa/beauty wholesale company! Thus, our products are not meant to diagnose, treat, cure or prevent any illness, disease or health condition of any kind. The statements provided throughout this web boutique are provided for informational purposes only and should not be construed as a substitute for medical advice from your physician or health care provider. Therefore, you should not use the information on this website to self-diagnose or treat a health condition, disease or illness. It is incumbent upon you to consult with a licensed medical professional for the treatment and cure of any medical condition or disease.
Why are your products sometimes different colors? Due to the handcrafted nature of our products (meaning all products are prepared fresh to order), the color and scent may vary slightly order to order. This is NOT a defect, but it attests to the truly natural and freshly made goodness of every product. Hence, each product is truly unique.
Why is my wine sample a burgundy red color, and not BLOOD COLOR RED? Due to the HIGH content of Wine Powder and Resveratrol in wine products, the wine scrubs and shower gels will be a BOLD rich deep red, that is burgundy -- as is the color of natural red wine. This is due to the fact that we have added a high amount of wine and Resveratrol. However, the lotion and body butters will be a lighter pinkish color. The red wine will therefore be true to its color. We cannot add extra color to the wine products, as they will not smell the same. We have tried, but it will not be a proper product in the end. Thus, the reddish burgundy color of the Wine Scrubs and Shower Gel products attests to authentic and high level of wine! Whereas the lighter pinkish burgundy hue of the lotions, body butters and puddings will be correct in accordance with our recipe, to give you the authentic true wine that we offer. If you wish to have another color, such as a deeper brick red, scarlet red or purple, you will need to purchase this as a bespoke treatment. Please see our Bespoke Services Page: https://www.privatelabelbathandbody.biz/bespoke-services.html
Why do some of the products I purchase in the jars, bottles, half gallons and gallons weigh more than the others, and some weigh less? Please note that when you purchase our products, they are ALL sold in accordance with the size of the container. For example, ALL of our jars of body scrubs are sold in the 8 oz. jar. However, when filled, the 8 oz. jar of wet body scrub weighs 10 oz. and not 8 oz. In addition, when you purchase an 8 oz. bottle of Spa Body Oil or lotion, the bottle will weigh 8. 5 to 9 oz. The reason being is that we fill all of our containers by volume. This means that weights may vary. Another example is that when you purchase a 1/2 gallon of facial mask powder, we will place it in a 64 oz. container. This will be filled by volume and not weight. Thus, the entire container will be filled to the brim of the 64 oz. (1/2 gallon container), but it will not weigh as much as Bath Salts that are placed in the same container, which will weigh more than 4 lbs. If we did not use this practice, we would have to put less in our gallons for wet body scrub, lotions or bath salts, and more for dry powdered products. We thus, package by volume, to make sure that every product is filled to the brim of that container. Please keep this in mind, when ordering your products and weighing them. ALL products will be placed in the appropriate size container, but some will weigh more than others. If you are confused about this policy, you may take out a measuring cup and measure sugar and flour for baking. The sugar will weigh more than the flour, when placed in a measuring cup. BOTH, however, will factually be one full measuring cup of sugar or flour -- they will, however, weigh different amounts on your scale.. We will not offer refunds for weight sizes, in such case when a product weighs more than another. We do, however, promise you that ALL of our products will be filled to the rim -- without exception!
Why are your sunscreen lotions the color of oatmeal? Due to the HIGH content of Zinc Oxide in our sunscreen lotion, it will have an oatmeal or stone colored hue. This is 100% natural and owing to the Zinc Oxide. We have made it our business to max out the level of Zinc Oxide permitted, so as to provide maximum sun protection. Thus, the color of this lotion attests to the fact that our sunscreen lotion ACTUALLY contains Zinc Oxide, as we state. Needless to say, with so many incidents of skin cancer, this is a very good thing indeed!
What are your normal lead times for orders? We ask that you allow 9 business days to receive your orders. Please remember that business days do not include weekends or holidays. Moreover, if you know that you will need orders for a date, we advise that you place the order two weeks in advance to provide yourself a needed cushion.
What are your lead times for holiday orders? Due to the heavy volume that we receive for holidays, we ask that you allow 21 business days to receive your orders. Moreover, if you know that you will need orders for a specific holiday need, we advise that you place the order one month in advance to provide yourself a needed cushion.
Please note that our busiest season is the Thanksgiving, Christmas and New Year season. Valentine's Day is our second busiest holiday. Thus, holiday lead-times are applicable for such holidays and will abide with the 21 business day rule. Again, business days exclude Saturdays, Sundays and major holidays.
VERY IMPORTANT Holiday Shipment Notice: During the holiday season (from November to December), we will make every effort to get orders shipped early. However, this is NOT a guarantee under any circumstances. With all due courtesy, we have posted policies that are posted so that you can plan your orders in a timely manner. Thus stated, if you place an order later than we have stipulated, although we will try to ship your order early, we will NOT, under any circumstances guarantee the delivery date of an order that is not placed on time. ANY and ALL orders placed after our stipulated deadline, will be subject to the delivery dates that the order is to be shipped in accordance with our written guidelines. Therefore, we will NOT and cannot be held responsible for a client's need to have any late holiday order shipped early. We will try to get the order out on early, but we do NOT make any guarantees. What we can promise is that the order will ship according to the posted deadlines – in accordance with when your order is placed. This is the only guarantee that we make! It is thus incumbent upon all customers to understand and abide by these guidelines. These policies are etched in stone, as it pertains to shipments and deliveries of your order. With all due respect, we ask that you plan your orders in a timely manner, to avoid missing deadlines -- as we cannot make haste for late orders. We will try, but we will only deliver an order early, if we are able. Respectfully, we make NO GUARANTEES to meet your deadlines, if you have failed to place your order on time!
SNOW DAY SHIPMENTS: Please note that our headquarters are in the Upper Peninsula of Michigan. Therefore, during the winter months, we may have unusually high snow days. When counting your days until the shipment of your order, please note that snow days are excluded from those days -- as our headquarters are closed, and we cannot thus conduct business on these days.
How do I place an order during closing times such as overnights or vacation closings, so that I can have it prepared in the order received? Private Label Bath & Body, LLC. accepts purchases when we are closed and -- upon our return -- they will be filled in the sequence they are received. Please take note that only paid order placements are recognized as being submitted orders during our closing time. This means that you MUST submit an itemized payment to us listing the products you are purchasing -- along with full payment via PayPal during closing times and the paid order will be filled in the sequence it is received.
What if I have a merchandise credit, bespoke credit or complimentary service voucher -- when does it expire? ALL credits and vouchers expire at the end of the business year, without exception. Thus, if your credit or voucher was issued in the year 2002, it expires in that year. If it is issued in 2010, it expires in 2010. This is a firm policy, because we only budget for so many credits or vouchers in a calendar year. Thus, in order to meet our yearly budget, we cannot allow carryovers -- for any reason whatsoever. Hence, we will be happy to fill any order placed with a credit or voucher -- within the calendar year that it was issued!
What are your lead times for SAMPLE ORDERS? Once the sample order is received, it will ship in 14 business days from the time that your order is placed. Please note that ALL (every sample) is shipped directly from our Samples Dept. whether placed within an order or separately. Moreover, ALL sample orders are shipped via "Standard Domestic Mail, as it will say on your PayPal receipt. Please note that while "Standard Domestic Mail" is said to take 7 business days for delivery, since it is "Standard" or regular mail, delivery times might be 1 to 3 days later than the quoted delivery date. This is strictly depending on the U.S. Postal Service's "Standard" delivery time, which is beyond our control.
What is your shipping Method? Private Label Bath & Body, LLC. and Spa Products Wholesale ships packages via UPS, FedEx, or the U.S. Postal Service's Priority Mail. Due to the fact that we are in Upper Michigan, we do not ship via any other shipping couriers, as these are the shipping companies that are available in our area. Orders are shipped Monday to Friday. Please note that effective January 1, 2009, we will no longer make shipments via customer's personal shipping accounts -- under any circumstances. ALL of your shipments MUST be pre-paid and insured. Shipments via a client's UPS, FedEx or USPS account cannot be insured against damage or loss. Moreover, when shipping via a customer's account, if said customer has an outstanding bill with his/her courier, we are charged for any uncollected debt. We cannot and will not assume responsibility for a client's unpaid debt. Therefore, all postage must be paid via PayPal, at the time of order placement -- without exception. If your order is being shipped to a P.O. Box, your order MUST be shipped via U.S. Mail, as UPS does NOT ship to P.O. Boxes. Your order will thus be shipped via the U.S. Postal Service's Priority Mail.
Why have I not received ALL of my UPS tracking numbers for my orders? I have some, but I do NOT have all of my numbers? Since we ship over 400,000 boxes daily, we are given batch numbers from both FedEx and UPS. When we ship multiple boxes to one customer, with the same address, we are often given one batch number, for all of the boxes in that shipment. Please note that this does NOT mean that you will not receive your full order. It merely means that we were given one tracking number for your entire batch. This is 100% normal for the amount of shipments that we do daily. We can, however, assure you that you will receive ALL of your order, without exception. Please note that for the U.S. Postal Service (USPS), you will receive different tracking numbers for each box.
All of my boxes did not come, what do I do? If you are receiving a UPS of FedEx shipment, and all of your boxes did not arrive, PLEASE WAIT before contacting us. It is normal for both UPS and FedEx to make multiple deliveries -- to one location -- in a day. Thus, please wait until after 7 p.m. to contact us. IF you have not received all of your boxes by the end of the business day, please contact us IMMEDIATELY. However, we do ask that you wait until 7 p.m., as it is very normal for UPS to make multiple deliveries. In nearly all of these instances, the orders will be delivered within the hours or ALWAYS before the end of the business day!
Hours of Operation: As of July 31, 2009 we will be open from 6 a.m. to 6 p.m., with the exception of major National Holidays and if you are notified that Private Label Bath & Body, LLC. will be closed for special circumstances during the year.
Do you accept phone orders? Private Label Bath & Body, LLC. is pleased to speak with you, via phone, to discuss your orders. However, for your safety, we do not accept credit card purchases over the telephone. While Private Label Bath & Body, LLC. is a 100% safe company, that enjoys a spotless reputation, processing credit card orders over the phone does not ensure that your credit card information will be encrypted and sent through a secure server. Therefore, in order to safeguard your identity and financial information, we have made the decision – as a company – to only accept orders that are placed online, via a secure and encrypted server. It is our way of protecting the identity of our customers to keep your personal information 100% safe.
Can I pay Cash On Delivery (COD)? We apologize, but we do not accept cash-on-delivery payments.
Can you label the products for me? NO. We are merely the hands that create the products. You must create and apply your own labels on the products. That is what "private labeling" is -- you put your own labels on the bottles/jars.
Do you have a minimum order policy? Although Private Label Bath & Body, LLC. is exclusively a wholesale site, we do NOT have a minimum order policy. The entire premise of our company rests upon enabling emerging bath & body entrepreneurs and boutique day spas the opportunity to carry affordably priced, freshly prepared spa products. Thus, you may order as much or as little as you want.
How do I make my purchase? ALL orders a placed through our website. You simply select the product you want and make your purchase. ALL orders must be purchased prior to order preparation.
What are your lead times orders? ALL orders are usually shipped in 7 business days, during regular times. During peak times, such as the holiday season -- which begins September 1st of each year, lead times are 12 to 14 business days. Please note that business days do not include weekends or holidays. Moreover, when counting your days until shipment, please begin counting the day after your order is placed, do NOT count the day the order is placed -- as we take 24 hours to sort all of our orders and assign them to the proper teams in our various departments..
What do I do if I am in a hurry, and I need to RUSH my order? If you need an order before the regular shipment schedule, please request RUSH status and then pay the RUSH order fee. When we place a RUSH on your order, there will be a $150 charge. Rush orders are shipped in 2 - 5 business days during moderate times and 7 business days during the holiday rush. Please note that "business days" Saturdays, Sundays and all major holidays. If you do NOT pay the RUSH order fee, your order will NOT be rushed. There will also be a fee for expedited postage. The cost of expedited shipping will vary, based upon if you select USPS, UPS or FedEx. We will check for the best shipping rates and then give you a quote and you can decide which courier you prefer.
Can I place a RUSH order any time I need it? No, unfortunately there are times when we cannot accept RUSH orders. Please note that due to extremely high volumes we do NOT accept RUSH ORDERS from October 1st through January 5th, of any calendar year. We therefore ask you to plan your purchases, in advance, to avoid any need for product -- as we are not able to accept RUSH ORDERS during this time (October 1st through March 30th), under any circumstances.
What forms of payment will PayPal accept? Private Label Bath & Body, LLC. is proud to be a PayPal verified company. As such, we proudly accept Visa, Discover, MasterCard, Diner’s Club and American Express. We do NOT accept payments using a Personal Check or Money Order; nor do we accept any form of a Net 30-Day Term. ALL PURCHASES ARE PAID PRIOR TO MAKING YOUR ORDER.
Do you charge a Sales Tax? YES, for Michigan residents only. By law, since we are conducting business within the state of Michigan, ALL orders placed in Michigan will be assessed a 6% Sales Tax. Thus, if you are not in Michigan, you will NOT be assessed the 6% Sales Tax.
Why do you use PayPal? PayPal has become the gold standard in internet purchases, as it provides seamless service and technology for both international and domestic purchases. PayPal provides 100% secure credit card transactions through an encryption technology. We are therefore able to keep your personal information safe. All your ordering information, which includes your name, address, and credit card number are encrypted using a secure server system -- for maximum protection. Thus, your credit card and billing information cannot be read as it travels through our system. Therefore, you may shop with confidence – knowing that the credit card information you provide has been shielded from interception by an unauthorized user. Lastly, since we use PayPal to accept your payment, we do not ever become privy to your credit card information. That being factual, we neither come in contact with, nor do we store your credit card information in our records – for any reason.
What if I want you to prepare a product that is not offered in your website. Do you have the means by which to do this? YES. Our talented team is often hired to prepare bespoke treatments, i.e. custom made products. There is a $500 minimum to create the recipe and make it exclusively for you. No other fees are imposed beyond that. We just ask you what products and ingredients you would like, and our staff will take it from there.
What is considered a BESPOKE service? Bespoke services are the creation of unique products. These would include anything beyond what we normally offer. Luckily for you, we offer an extensive menu of items, and we also offer our Blending Bar web boutique (www.SpaProductsWholesale.com), where you can add ANY scent to any product, with the exception of our African Black Soap products, which are imported from Ghana, West Africa.
However, in the event that you want to add or blend multiple scents or ingredients to a product, or you want an entirely unique product, this would be considered a BESPOKE service. Why? Because the mixing and blending of multiple scents, and/or ingredients is -- essentially -- the creation of a new product. This process takes considerable time, expertise and testing. This is time that we expend to offer you the best end-product, and we have to pay our employees to offer those services. It is also expensive to add additional ingredients. Thus, we must pass that cost along to the customer.
Moreover, a BESPOKE fee is to be paid for each product that you would like to be altered to your specifications. This is owing to the fact that for every alteration, we must create a new recipe to get an identical product. If you cannot afford to pay for our bespoke services, we have some wonderful products that have already been tested until perfect. This is what we recommend for new entrepreneurs, who are on a strict budget.
IMPORTANT BESPOKE NOTICE: In our many years of experience, we have seen where customers request additional scents, additional ingredients, etc. Yet, they do NOT pay us to prepare a "BESPOKE PRODUCT." In this case, if you fail to have us create a new product recipe, we will add ingredients, if available. However, the products will NOT be the same every time. In order to get an identical product each and every time, we will need to create a new recipe and test it until perfect. In the event that you avoid this step, you will NOT have an identical product each time. WHY? Because it is NOT possible to create an identical product each time, without the creation of a recipe. Measurements are different, and products must be tested until perfect. Therefore, if the BESPOKE fee is not paid, we will merely add your ingredients, as specified. Development of an EXACT recipe takes time and testing. You MUST therefore pay for our BESPOKE services, to get an identical product each time.
With your blending bar format, does this mean that I can request the products in a specific way, to make them unique to my own brand? YES, you may -- within reason. For example, we carry a large number of scents. You may therefore request a product in a scent that is not be listed on our website and we will still be able to prepare it for you -- at no extra charge. You may also request your products in a specific color and we will try to prepare it to your specifications.
However, in the event that you want to add or blend multiple scents or ingredients to a product, or you want an entirely unique product, this would be considered a BESPOKE service. Why? Because the mixing and blending of multiple scents, and/or ingredients is -- essentially -- the creation of a new product. This process takes considerable time, expertise and testing. This is time that we expend to offer you the best end-product, and we have to pay our employees to offer those services. It is also expensive to add additional ingredients. Thus, we must pass that cost along to the customer.
We make every effort to meet color requests for our Lip Scrubs, Body Scrubs, Butter and Lotions, However, if the color requested differs from the natural color of the product, we will make every effort to meet your request. If the request is not feasible, as it would alter the natural flavor or scent of the requested product, we will ALWAYS revert to the color given by Mother Nature -- i.e. the Orange Lip Scrub, Body Scrub, etc. will be orange in color, Watermelon will be red, Lemon will be lemon, and so on. In other words, if your request alters the end product, because we will have to add something that will change the overall flavor or scent of a particular product, we will automatically revert to the wisdom of Nature -- and provide the product in the natural color, instead of your requested color. If no color is requested, we will revert to the color given by Mother Nature, without exception. To avoid errors in order placements, please keep this in mind when placing your order.
Do your products cure skin conditions or diseases of any kind? NO! We at Private Label Bath & Body, LLC. are NOT medical doctors, nor do we claim to be! We are a spa/beauty wholesale company! Thus, our products are not meant to diagnose, treat, cure or prevent any illness, disease or health condition of any kind. The statements provided throughout this web boutique are provided for informational purposes only and should not be construed as a substitute for medical advice from your physician or health care provider. Therefore, you should not use the information on this website to self-diagnose or treat a health condition, disease or illness. It is incumbent upon you to consult with a licensed medical professional for the treatment and cure of any medical condition or disease.
Why are your products sometimes different colors? Due to the handcrafted nature of our products (meaning all products are prepared fresh to order), the color and scent may vary slightly order to order. This is NOT a defect, but it attests to the truly natural and freshly made goodness of every product. Hence, each product is truly unique.
Why is my wine sample a burgundy red color, and not BLOOD COLOR RED? Due to the HIGH content of Wine Powder and Resveratrol in wine products, the wine scrubs and shower gels will be a BOLD rich deep red, that is burgundy -- as is the color of natural red wine. This is due to the fact that we have added a high amount of wine and Resveratrol. However, the lotion and body butters will be a lighter pinkish color. The red wine will therefore be true to its color. We cannot add extra color to the wine products, as they will not smell the same. We have tried, but it will not be a proper product in the end. Thus, the reddish burgundy color of the Wine Scrubs and Shower Gel products attests to authentic and high level of wine! Whereas the lighter pinkish burgundy hue of the lotions, body butters and puddings will be correct in accordance with our recipe, to give you the authentic true wine that we offer. If you wish to have another color, such as a deeper brick red, scarlet red or purple, you will need to purchase this as a bespoke treatment. Please see our Bespoke Services Page: https://www.privatelabelbathandbody.biz/bespoke-services.html
Why do some of the products I purchase in the jars, bottles, half gallons and gallons weigh more than the others, and some weigh less? Please note that when you purchase our products, they are ALL sold in accordance with the size of the container. For example, ALL of our jars of body scrubs are sold in the 8 oz. jar. However, when filled, the 8 oz. jar of wet body scrub weighs 10 oz. and not 8 oz. In addition, when you purchase an 8 oz. bottle of Spa Body Oil or lotion, the bottle will weigh 8. 5 to 9 oz. The reason being is that we fill all of our containers by volume. This means that weights may vary. Another example is that when you purchase a 1/2 gallon of facial mask powder, we will place it in a 64 oz. container. This will be filled by volume and not weight. Thus, the entire container will be filled to the brim of the 64 oz. (1/2 gallon container), but it will not weigh as much as Bath Salts that are placed in the same container, which will weigh more than 4 lbs. If we did not use this practice, we would have to put less in our gallons for wet body scrub, lotions or bath salts, and more for dry powdered products. We thus, package by volume, to make sure that every product is filled to the brim of that container. Please keep this in mind, when ordering your products and weighing them. ALL products will be placed in the appropriate size container, but some will weigh more than others. If you are confused about this policy, you may take out a measuring cup and measure sugar and flour for baking. The sugar will weigh more than the flour, when placed in a measuring cup. BOTH, however, will factually be one full measuring cup of sugar or flour -- they will, however, weigh different amounts on your scale.. We will not offer refunds for weight sizes, in such case when a product weighs more than another. We do, however, promise you that ALL of our products will be filled to the rim -- without exception!
Why are your sunscreen lotions the color of oatmeal? Due to the HIGH content of Zinc Oxide in our sunscreen lotion, it will have an oatmeal or stone colored hue. This is 100% natural and owing to the Zinc Oxide. We have made it our business to max out the level of Zinc Oxide permitted, so as to provide maximum sun protection. Thus, the color of this lotion attests to the fact that our sunscreen lotion ACTUALLY contains Zinc Oxide, as we state. Needless to say, with so many incidents of skin cancer, this is a very good thing indeed!
What are your normal lead times for orders? We ask that you allow 9 business days to receive your orders. Please remember that business days do not include weekends or holidays. Moreover, if you know that you will need orders for a date, we advise that you place the order two weeks in advance to provide yourself a needed cushion.
What are your lead times for holiday orders? Due to the heavy volume that we receive for holidays, we ask that you allow 21 business days to receive your orders. Moreover, if you know that you will need orders for a specific holiday need, we advise that you place the order one month in advance to provide yourself a needed cushion.
Please note that our busiest season is the Thanksgiving, Christmas and New Year season. Valentine's Day is our second busiest holiday. Thus, holiday lead-times are applicable for such holidays and will abide with the 21 business day rule. Again, business days exclude Saturdays, Sundays and major holidays.
VERY IMPORTANT Holiday Shipment Notice: During the holiday season (from November to December), we will make every effort to get orders shipped early. However, this is NOT a guarantee under any circumstances. With all due courtesy, we have posted policies that are posted so that you can plan your orders in a timely manner. Thus stated, if you place an order later than we have stipulated, although we will try to ship your order early, we will NOT, under any circumstances guarantee the delivery date of an order that is not placed on time. ANY and ALL orders placed after our stipulated deadline, will be subject to the delivery dates that the order is to be shipped in accordance with our written guidelines. Therefore, we will NOT and cannot be held responsible for a client's need to have any late holiday order shipped early. We will try to get the order out on early, but we do NOT make any guarantees. What we can promise is that the order will ship according to the posted deadlines – in accordance with when your order is placed. This is the only guarantee that we make! It is thus incumbent upon all customers to understand and abide by these guidelines. These policies are etched in stone, as it pertains to shipments and deliveries of your order. With all due respect, we ask that you plan your orders in a timely manner, to avoid missing deadlines -- as we cannot make haste for late orders. We will try, but we will only deliver an order early, if we are able. Respectfully, we make NO GUARANTEES to meet your deadlines, if you have failed to place your order on time!
SNOW DAY SHIPMENTS: Please note that our headquarters are in the Upper Peninsula of Michigan. Therefore, during the winter months, we may have unusually high snow days. When counting your days until the shipment of your order, please note that snow days are excluded from those days -- as our headquarters are closed, and we cannot thus conduct business on these days.
How do I place an order during closing times such as overnights or vacation closings, so that I can have it prepared in the order received? Private Label Bath & Body, LLC. accepts purchases when we are closed and -- upon our return -- they will be filled in the sequence they are received. Please take note that only paid order placements are recognized as being submitted orders during our closing time. This means that you MUST submit an itemized payment to us listing the products you are purchasing -- along with full payment via PayPal during closing times and the paid order will be filled in the sequence it is received.
What if I have a merchandise credit, bespoke credit or complimentary service voucher -- when does it expire? ALL credits and vouchers expire at the end of the business year, without exception. Thus, if your credit or voucher was issued in the year 2002, it expires in that year. If it is issued in 2010, it expires in 2010. This is a firm policy, because we only budget for so many credits or vouchers in a calendar year. Thus, in order to meet our yearly budget, we cannot allow carryovers -- for any reason whatsoever. Hence, we will be happy to fill any order placed with a credit or voucher -- within the calendar year that it was issued!
What are your lead times for SAMPLE ORDERS? Once the sample order is received, it will ship in 14 business days from the time that your order is placed. Please note that ALL (every sample) is shipped directly from our Samples Dept. whether placed within an order or separately. Moreover, ALL sample orders are shipped via "Standard Domestic Mail, as it will say on your PayPal receipt. Please note that while "Standard Domestic Mail" is said to take 7 business days for delivery, since it is "Standard" or regular mail, delivery times might be 1 to 3 days later than the quoted delivery date. This is strictly depending on the U.S. Postal Service's "Standard" delivery time, which is beyond our control.
What is your shipping Method? Private Label Bath & Body, LLC. and Spa Products Wholesale ships packages via UPS, FedEx, or the U.S. Postal Service's Priority Mail. Due to the fact that we are in Upper Michigan, we do not ship via any other shipping couriers, as these are the shipping companies that are available in our area. Orders are shipped Monday to Friday. Please note that effective January 1, 2009, we will no longer make shipments via customer's personal shipping accounts -- under any circumstances. ALL of your shipments MUST be pre-paid and insured. Shipments via a client's UPS, FedEx or USPS account cannot be insured against damage or loss. Moreover, when shipping via a customer's account, if said customer has an outstanding bill with his/her courier, we are charged for any uncollected debt. We cannot and will not assume responsibility for a client's unpaid debt. Therefore, all postage must be paid via PayPal, at the time of order placement -- without exception. If your order is being shipped to a P.O. Box, your order MUST be shipped via U.S. Mail, as UPS does NOT ship to P.O. Boxes. Your order will thus be shipped via the U.S. Postal Service's Priority Mail.
Why have I not received ALL of my UPS tracking numbers for my orders? I have some, but I do NOT have all of my numbers? Since we ship over 400,000 boxes daily, we are given batch numbers from both FedEx and UPS. When we ship multiple boxes to one customer, with the same address, we are often given one batch number, for all of the boxes in that shipment. Please note that this does NOT mean that you will not receive your full order. It merely means that we were given one tracking number for your entire batch. This is 100% normal for the amount of shipments that we do daily. We can, however, assure you that you will receive ALL of your order, without exception. Please note that for the U.S. Postal Service (USPS), you will receive different tracking numbers for each box.
All of my boxes did not come, what do I do? If you are receiving a UPS of FedEx shipment, and all of your boxes did not arrive, PLEASE WAIT before contacting us. It is normal for both UPS and FedEx to make multiple deliveries -- to one location -- in a day. Thus, please wait until after 7 p.m. to contact us. IF you have not received all of your boxes by the end of the business day, please contact us IMMEDIATELY. However, we do ask that you wait until 7 p.m., as it is very normal for UPS to make multiple deliveries. In nearly all of these instances, the orders will be delivered within the hours or ALWAYS before the end of the business day!
Hours of Operation: As of July 31, 2009 we will be open from 6 a.m. to 6 p.m., with the exception of major National Holidays and if you are notified that Private Label Bath & Body, LLC. will be closed for special circumstances during the year.
Do you accept phone orders? Private Label Bath & Body, LLC. is pleased to speak with you, via phone, to discuss your orders. However, for your safety, we do not accept credit card purchases over the telephone. While Private Label Bath & Body, LLC. is a 100% safe company, that enjoys a spotless reputation, processing credit card orders over the phone does not ensure that your credit card information will be encrypted and sent through a secure server. Therefore, in order to safeguard your identity and financial information, we have made the decision – as a company – to only accept orders that are placed online, via a secure and encrypted server. It is our way of protecting the identity of our customers to keep your personal information 100% safe.
Can I pay Cash On Delivery (COD)? We apologize, but we do not accept cash-on-delivery payments.